ES hat gekluuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuujjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj
Mehrmals Guanciale im Shop bestellt. 1. Bestellung wurde mit extrem langer Wartezeit geliefert und kam in unverhältnismässig zu grosser Verpackung an. Anschliessend war der Artikel lange als ausverkauft im Shop ersichtlich. Dann endlich war der Artikel wieder verfügbar und ich freute mich Guanciale wieder bestellen zu können und dann kam die Ernüchterung - ich bekam eine Rechnung mit Betrag 0.- CHF mit dem Vermerk „Artikel ausverkauft“ - werde nie wieder über diesen Shop bestellen.
Bessere Verpackung . Anivisierung beim Absenden. Weder durch Hagen Grote noch der Post erfolgt.
Verpackung war defekt.
Schwere Gläser zu dünner Karton.
Meine Bestellung wird seit Tagen ignoriert. Habe meine Bestellung per Kreditkarte gezahlt. Firma hat nicht reagiert und statt dessen Vorkasse verlangt. Wieso? Anfragen beim Kundenservice blieb unbeantwortet, 2mal per Email und ein Telefonat. Die Rechnung online habe ich bis dato nicht erhalten. Fühle mich regelrecht verarscht. Schade, haben gute Produkte.
Nicht mehr frisches Lebensmittel geliefert; Hagen Grote reagiert nicht auf Reklamation
Die Lieferung enthielt ein Lebensmittel, welches nicht der erwartbaren Frischenorm entspricht (Vakuumierung war nicht mehr intakt; hat sich negativ auf die Konservierung des Lebensmittels ausgewirkt). Ich habe dies Hagen Grote umgehend mitgeteilt und um Ersatz gebeten (21.6.24). Bislang habe ich nicht einmal eine Antwort erhalten. Ich bin sehr enttäuscht.
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24.06.2024
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Die bestellte ware habe ich einen Monat später erhalten und sie hat nicht funtioniert, die dicken Spargeln konnten nicht geschält werden und bei den anderen wurde teileise der Kopf abgebrochen.
Bewertung melden
17.07.2024
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Bewertung melden
11.12.2023
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Lange Lieferzeit und kein Schweizer Stecker am Gerät. Die sind auch nicht in der Lage ab Lager Schweiz einen Stecker zu liefern. Wir warten immer noch auf den Schweizer Stecker, das ist nur ärgerlich. Hagen Grotte meint, sowas kann passieren. Wenn dem so ist, sollen Sie das ändern oder sofort aufhören.
Die auf Weihnacht bestellte Ware wurde bis heute nicht geliefert. Erst auf telefonische Nachfrage hin, wurde mir erklärt, dass alle Lieferungen vom 10. und 11. Dez. wieder nach Deutschland zurückgewiesen wurden. Ich hätte erwartet, dass man mich zumindest davon in Kenntnis hätte setzen dürfen.
Ich habe meine Besellung am 05.10.23 gemacht und auch eine Bestellbestätigung mit dem vermerk: Lieferung innerhalb 5 - 8 Werktagen ! Ich habe bis heute weder eine Lieferung noch eine mitteilung für eine evt. Verspätete Lieferung erhalten !
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24.03.2024
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9.3.24 Auftrag ausgelöst und fälligen Betrag vorausgezahlt. Am10.3.24 Auftrag storniert, Bestätigung erhalten. Bis heute, 24.3.24 wurde die Vorauszahlung nicht zurück bezahlt.
Liefern sie doch bitte erst die Bestellung aus bevor sie nach einer Bewertung fragen, dauert etwas lange.
Mit freundlichen Grüssen
R.Mösch
Bewertung melden
20.10.2023
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Habe Pumpe und Plastiksäcke zum vacumieren bestellt. Keine Pumpe, ausverkauft!! Darum zurück geschickt und Mängel abgegeu
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Antwort von hagengrote.ch
23.10.2023
Guten Tag Frau Erni. Wir können Ihre Enttäuschung nachvollziehen, da der gewünschte Artikel trotz Ihrer Bestellung leider ausverkauft war. Wir entschuldigen uns vielmals für die entstandenen Unannehmlichkeiten. Wir hoffen, dass wir bei Ihrem nächsten Einkauf wieder wie gewohnt Ihre Erwartungshaltung erfüllen werden. Ist das Set inkl. Pumpe mit der Nr. 742Z04S vielleicht etwas für Sie? 😉 Ihr Hagen Grote Kundenservice
Unendlich lange Lieferzeiten und trotz telefonischer Nachfrage und Zusicherung - bis Weihnachten kein Erhalt der Ware
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09.10.2023
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Am 24.9.2023 bekam ich die Auftragsbestätigung.
Auf die Lieferung warte ich noch heute
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Antwort von hagengrote.ch
11.10.2023
Vielen Dank für Ihre Rückmeldung. Der Versand ist bereits erfolgt undIhre Sendung ist leider noch zur Bearbeitung beim Zoll. Wir bedauern dies und hoffen auf eine baldige Zustellung. Das noch fehlende Produkt der Sendung wurde ebenfalls zum Versand gebracht. Hedimar Metz von Hagen Grote